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If after you purchase any product* from ezGear.com, at any time within 30 days, you feel that, for any reason, it fails to live up to your expectations, return it to us and we will immediately and cheerfully refund your purchase**.

 * This guarantee excludes any product that are in un-sellable condition, because the manufacturer and distributors are unable to control and ensure proper use of the materials.

** You will be responsible for shipping costs.

If your shipment contains a defective product or we sent you the wrong product:

  • Return the defective item and we will replace it at no cost to you.
  • Items must be in the original packaging, in as-new condition, all warranty cards, and accessories (if applicable)
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  • In some cases, a 15% restocking fee may apply based on the condition of the returned item.
  • Please allow approximately 5 business days for your return to be processed once it has arrived at the warehouse.

Exchanges:

Ordered the wrong size or color? If you request a replacement, we will ship it after we receive and process your returned product. If you need a replacement right away, we suggest you request a credit (rather than a replacement), when you obtain your RMA number. Then, place a new order. The new order will be shipped as soon as we have the product available and a credit will be applied approximately 7 days after we receive the product(s) you are returning in their original condition within 90 days. Damaged items will not be refunded if they are in un-sellable conditions.